Shipping Policy

ORDER PROCESSING: 

PLEASE ALLOW 24 HOURS FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY AND PAYMENT VERIFICATION. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELLED. PLEASE CONFIRM THAT ALL ORDER DETAILS ARE CORRECT BEFORE COMPLETING THE CHECKOUT PROCESS. THE-CULTURE (“THE”) DOES NOT SHIP ON WEEKENDS OR MAJOR HOLIDAYS. SHIPPING TO ALL PINCODES IN INDIA IS FREE, AND DELIVERY TAKES 2-10 BUSINESS DAYS.

YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN PLACED. IF YOU DO NOT SEE THE ORDER CONFIRMATION WITHIN A FEW MINUTES OF ORDERING, PLEASE CHECK YOUR SPAM EMAIL FOLDER.

DUE TO HIGH DEMAND, ITEMS MAY BECOME UNAVAILABLE EVEN AFTER AN ORDER HAS BEEN PLACED. IN THIS CASE, A REFUND WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD OR BY CHECK MAILED TO THE ADDRESS LISTED FOR THE ORDER FOR THE AMOUNT INITIALLY PAID. FOR REFUNDS ISSUED TO THE ORIGINAL PAYMENT METHOD, PLEASE ALLOW 5-10 BUSINESS DAYS FOR THE REFUND TO APPEAR ON YOUR BANK STATEMENT.

ALL ORDERS ARE REVIEWED BY OUR SECURITY TEAM AND CAN BE CANCELLED BY THE-CULTURE (“THE”) AT ANY TIME.

ONCE YOUR ORDER HAS BEEN PROCESSED BY OUR FULFILLMENTS TEAM, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION ENCLOSED.

ORDERS MAY EXPERIENCE SHIPPING DELAYS DURING SPECIAL RELEASES, MAJOR HOLIDAYS, AND MARKDOWN PERIODS.

PRE-ORDER POLICY:

ITEMS THAT ARE MARKED AS PRE-ORDER ARE EXPECTED TO SHIP UPON ARRIVAL TO OUR FACILITY. ALL CUSTOMERS ARE CHARGED AT CHECKOUT FOR PRE-ORDER ITEMS TO THE PAYMENT METHOD PROVIDED. ONCE YOUR ORDER HAS BEEN PLACED, WE ARE UNABLE TO CANCEL OR MODIFY. SHOULD YOU HAVE ANY QUESTIONS PLEASE CONTACT OUR TEAM AT CREATOR@THE-CULTURE.IN

SHIPPING METHODS:

SHIPPING TO ALL PINCODES IN INDIA IS FREE, AND DELIVERY TAKES 2-10 BUSINESS DAYS.

CUSTOMER SERVICE HOURS:

MONDAY – SATURDAY | 11:30 AM – 7:00 PM IST | +91 8601258033

PLEASE NOTE THAT THE-CULTURE (“THE”) OBSERVES THE FOLLOWING HOLIDAYS:

  • REPUBLIC DAY
  • HOLI
  • DIWALI
  • EID AL-FITR
  • EID AL-ADHA
  • CHRISTMAS
  • NEW YEAR’S DAY
  • INDEPENDENCE DAY

INSURANCE POLICY

WE INSURE EACH PURCHASE FOR THE TIME IT IS IN TRANSIT, UNTIL IT IS DELIVERED TO YOU. OUR DELIVERY PARTNERS ONLY PROVIDE INSURANCE COVER ON PACKAGES THAT ARE VISIBLY DAMAGED/OPENED BEFORE THEY ARE HANDED OVER TO THE CUSTOMER/A RECIPIENT AT THE INTENDED DELIVERY ADDRESS/PICKED UP AT OUR LOCATION. THEREFORE, PLEASE DO NOT ACCEPT ANY DELIVERIES IF THE PACKAGE(S) IS DAMAGED OR THE SEAL IS BROKEN AS YOU MAY BE LIABLE FOR SUCH LOST/DAMAGED ITEMS.

WE REQUIRE A SIGNATURE FOR ANY GOODS DELIVERED AT THE INTENDED DELIVERY ADDRESS OR PICKED UP FROM OUR LOCATION, WHETHER BY YOU/ANYONE SPECIFIED BY YOU (WHETHER ON THE PHONE OR IN WRITING) AT WHICH POINT THE RESPONSIBILITY FOR YOUR PURCHASED GOODS PASSES TO YOU.

EVIDENCE OF A SIGNATURE BY ANYONE TAKING DELIVERY AT THE INTENDED DELIVERY ADDRESS, OR PICKUP AT OUR ADDRESS BY THE PERSON SPECIFIED BY YOU, IS TREATED AS EVIDENCE OF SUCCESSFUL DELIVERY AND FULFILMENT BY THE-CULTURE (“THE”) AND TRANSFER OF RESPONSIBILITY THEREOF TO YOU. THIS IS APPLICABLE FOR ALL ORDERS, INCLUDING GIFT ORDERS WHERE THE INTENDED RECIPIENT AND DELIVERY ADDRESS MAY BE DIFFERENT FROM THE PURCHASER.

AGAIN FOR YOUR CONVENIENCE, WE DO NOT VERIFY THE IDENTITY OF THE PERSON ACCEPTING DELIVERIES/PICKUPS. PLEASE NOTE DELIVERY TO ANYONE AT THE INTENDED DELIVERY ADDRESS OR PICKUP BY ANYONE CLAIMING TO BE YOU/THE PERSON SPECIFIED BY YOU WILL CONSTITUTE SUCCESSFUL DELIVERY AND FULFILMENT BY THE-CULTURE (“THE”).

LOST PACKAGES:

PLEASE NOTE THAT ONCE PROOF OF DELIVERY IS ATTACHED TO A TRACKING NUMBER,THE-CULTURE (“THE”) IS NOT RESPONSIBLE FOR LOST, DAMAGED, OR STOLEN ITEMS. ALL RISKS ARE ASSUMED BY THE COURIER.

IF YOU HAVE ANY ADDITIONAL QUESTIONS OR REQUIRE FURTHER ASSISTANCE, PLEASE CONTACT US AT CREATOR@THE-CULTURE.IN.

FINAL SALE ITEMS:

DURING ANY SALE/PROMOTION PERIOD, ALL SALES ARE FINAL. THE-CULTURE (“THE”) RESERVES THE RIGHT TO EXTEND, MODIFY, OR DISCONTINUE MARKDOWNS AT ANY TIME WITHOUT NOTICE. NO ADJUSTMENTS WILL BE MADE FOR YOUR PURCHASES IF THE-CULTURE (“THE”) LOWERS THE PRICE OF AN ITEM YOU HAVE ALREADY PURCHASED.

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